Medtech news "Alert staying connected during the Covid-19 Emergency"

Important Resources 


Coronavirus (COVID-19) continues to place significant pressure on New Zealand's health resources. We know that this is a particularly challenging time so please be  assured that we are doing our utmost to support you with our systems and support.  

Our support team have worked through the weekend to put together training webinars to show you how to get started with video consultations, send bulk SMS messages and provide answers to Frequently Asked Questions. 

To help you to quickly access this information we have prepared a page on the Insight Customer Portal for practices specifically related to COVID-19. This page will be continually updated with product-related information and resources from the Ministry of Health.  

The page can be accessed by all users, even if you don't have an Insight Login. Click on the button below:

This page contains currently contains information on the following:

  • Manage MyHealth Video Consultations – including webinars and  user documentation, faq’s and the activation form for Medtech32 and Evolution
  • Bulk SMS Sending Guides for Medtech32 and Evolution
  • Link to Pre-Screening & Read Code Update
  • Links to information for Health Professionals provided by MOH
  • Links to information that Health professionals can use for patients provided by MOH
  • Links to Additional Resources – WHO and MOH
  • HealthLine contact details

We will continue to add to this page as more resources become available. As you can imagine the help desk is experiencing a high call volume at this time. We have expanded our capacity to help keep up with the increased demand but some practices have experienced delays. During this busy time, we suggest that it may be quicker to visit the Insight Customer Portal or utilise the Sara support chatbot for your "how-to" type questions. Our team are here to help, however, should you not be able to find the answer you need please don't hesitate to contact support.


Video Consultations represent a safe way to provide high levels of health-care while minimising the risk for doctors and their staff. We offer a powerful solution that is integrated with your Medtech PMS, if you would like to activate Video Consultations or Manage MyHealth please click on the button below to register your details. One of our team will contact you and get this moving.

Please click above to connect to Medtech



Posted by

Anna Arrol

Administration Assistant

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